Back to Back Issues Page
The Sales Buzz Issue 87 - Cold call rules and legislation
August 23, 2010

Thank you for subscribing to The Sales Buzz the Free Sales Training Newsletter and Magazine for all sales people, small businesses owners, and sales managers.

In this week’s Sales Buzz!

Cold call rules and legislation around the world

Do you know the rules and legislation for cold calling and prospecting potential customers in your country or state?

A recent contribution to the website opened up a discussion on local legislation and how some sales people get around it. Scroll down to learn more about Cold call rules and legislation...

Making Sales Appointments by Telephone

Do you make your own sales appointments, or do you cold call for other sales people. Then this workbook course could be just what you need to be successful.

For more information scroll down to Making Sales Appointments by Telephone ...

Please feel free to copy and use the information that you find here.

All I ask is that you include a credit to the newsletter or the website, and a link back to

Did you get your free sales training ebook

If you recieved this Newsletter from a friend or colleague, or you clicked on it from the site Blog, did you get your free sales training ebook?

If you didn't, open the Free Newsletter page and claim your free copy of the great sales training and motivation technique called Need-to-Close-Chains.

Needs-to-Close-Chains is an effective sales training tool.

You can use it to prepare a sales pitch or presentation or train yourself and others on selling a new product.

It's also a really effective self motivation technique for getting into that top selling state between sales appointments.

To download your copy open The Sales Buzz Free Newsletter page and see why Need-to-Close Chains works so well.

If you like it - Pass it on

If you like what you see here be generous to your friends and colleagues ...and me.. and pass on this newsletter.

If you know someone that could benefit from this free sales training please feel free to send them the newsletter, or the Need-to-Close Chains sales training tool.

Cold call rules and legislation

What are the rules on cold calling and prospecting where you do business?

In a recent contribution to the website Dick Hall from Brisbane Australia told us about the rules he has to work within when contacting new prospects.

In Australia it is prohibited from making cold telemarketing calls unless your company is a charity, so that knocks that one the head.

Of course there are those who say that if you are trying to sell something then it is a telemarketing experience.

Others say they are selling the appointment. Either way if it is unsolicited then it is unwanted, and an illegal approach.

by Dick Hall
(Brisbane Australia)

If like me you work in sales in a country with far less restrictions on sales prospecting, can you imagine trying to hit targets, or grow your business, within the Australian telemarketing rules.

In the UK we have the Telephone Preference Service (TPS), which the public can register with to stop unsolicited sales calls.

Here’s an explanation of the TPS service from their website.

The Telephone Preference Service (TPS) is a free service. It is the official central opt out register on which you can record your preference not to receive unsolicited sales or marketing calls.

It is a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make such calls to numbers registered on the TPS unless they have your consent to do so.

Organisations with which you have an ongoing relationship, for example those who regard you as a customer, (or in the case of charities - a donor) may well gather your consent during the early stages of your relationship with them and will therefore be entitled to call you even if your number is registered on TPS, unless you have previously told them specifically that you object to them calling you for marketing purposes.

You can get more information from the TPS website

There is also a Corporate TPS register which works in the same way. You can get more information from their website at Corporate TPS.

In my experience neither of these registers is strictly enforced. There are still many sales organisations that make calls without first checking the prospect against the TPS register.

The good news for sales people in the UK is that a genuine telesales or appointment maker is unlikely to get reported or fined if they make just one call to a TPS registered number. It is usually only if the calls persist that action is taken.

What are the rules where you prospect?

So now tell us about the cold calling and telemarketing legislation in your part of the world.

What are the rules, what can you do and what are the restrictions?

How strongly are they enforced and what are the penalties?

And, how do sales people get around the legislation or do they ignore it?

Just go the page where Dick Hall’s original message is published, and scroll down to the comments link then click and type.

All messages and comments will be in next week’s newsletter which should give an interesting insight into the different rules around the world.

Open the original message on Telemarketing in Australia and leave your comment.

Making Sales Appointments
by Telephone

The Sales Appointment course in a workbook that can fill your diary with money making sales opportunities.

If you make your own sales appointments, or you cold call for someone else, then this workbook course will give you everything you need to be successful.

  • Quickly learn how to build an effective appointment making call
  • Simple step by step exercises create an appointment call in your own words, and specific to your product and customers
  • Works for cold calls, incoming enquiries, existing customers, and follow up calls

The course has been successful for many sales professionals, inexperienced new starters, and self employed and small business owners.

A complete training program you can download today for just £24.50

Buy Now

To see more information on this workbook course open Making Sales Appointments and cold calling techniques.

Short and to the point - Effective - and Practical

That's my aim with The Sales Buzz Free Newsletter and with all the selling and career techniques on the sales training website. You can learn sales skills without spending huge amounts of money or ploughing through long boring books.

Pick up sales techniques and sales skills from wherever you can. You do not have to spend huge amounts of money to get the learn sales skills that are right for you. I present sales techniques that are:

  • Easy to learn sales skills
  • Short and to the point
  • Simple to put into action

To make sure you don't miss out on all the right updates for you get the sales training Blog and you're in control of when you read the latest additions to the site.

The Sales Buzz

The Sales Buzz is the free newsletter for all sales people in all sales roles. If there is a topic you would like to see covered here use the contact form on the website and I'll get the best information, from working sales professionals, to learn sales skills and pass them on to you on this newsletter.

Wishing you the very best with your sales career.

Stephen Craine

Back to Back Issues Page