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The Sales Buzz Issue 164 - Sales objections using NLP selling techniques
June 07, 2012
In this week's Sales Training newsletter we look at overcoming objections using NLP sales techniques.
If you thought overcoming objections was all about smart answers and rebuttals, pushing prospects, or linguistic trickery, here’s a new perspective for you to try on...
Sales Objections Using NLP Selling TechniquesOvercoming sales objections using an NLP technique called Future Pacing.
Therapist and NLP practitioners use a technique called future pacing to change their clients actions and behaviours. This technique can be used to great effect for sales, marketing, and motivation.
Here we look at how to overcome sales objections and hope to pass on a viewpoint that is different to the usual ways of dealing with obstacles that stop your sale.
Now you’re probably asking yourself if you should carry on reading this page.
You’re about to make a choice, click off the page or carry on and see what you can gain.
It’s a decision process, a choice you make, just like the one your buyers make as you try and sell to them.
Think about, how you make that choice, and how your customers make their choices.
When we make choices and decisions we look ahead into the future and predict the consequences of our decision.
As we do this we make internal pictures, talk to ourselves, and these create feelings about the decision we are about to make.
If I read this entire page, what’s in it for me, what will I gain in return for my time?
Or, is this a sales pitch, and what are they trying to sell me?
You might be thinking: I want to make more money and this article could have that one sales objection technique that I need that will make a difference to my sales results, and my income.
You will be seeing positive or negative consequences to your decision to read the article and it is at this point that objections can start to form.
The aim of this objection technique is to change the negative consequences the customer sees internally, the real cause of sales objections.
To do this you will be working with the buyer’s internal map of future reality, because that’s where the objection is formed.
A prospect can raise a sales objection because they predict certain consequences of buying.
They see the future. They see what happens, and how they could feel, after they have bought your product, and they don’t like it.
They can see something negative. They present this negative view of the future as an objection.
What people see in their imagination can be real. It can also be completely made up, a fantasy or a nightmare. But in both cases it will feel real to them.
These inner pictures, sounds, and feelings, will be affected by past experiences, current beliefs, and the information a buyer has taken in.
The buyer forms a prediction and with their pictures, sounds, and feelings they experience their prediction of the consequences of choosing to buy from you. This can happen in a few seconds. If those predictions are negative you get objections. If they are positive you see them move into a buying state and closing the sale is easy.
Therapist, motivational trainers, and NLP practitioners, lead the client through this process. They guide them as they view the consequences of their choices, decisions, and actions. A client with a habit may be guided through their predicted future and see, hear, and feel, the impact their habit will have on them, and their life. A good coach or therapist will make this future pacing appear, sound, and feel, real to the client.
Then the client will be guided through a future where they have made different choices. The client or buyer sees, hears, and feels, a positive future that happens because they stopped their habit, or changed their negative actions. The mind struggles to differentiate between real and imagined. A good sales person, coach, or therapist, makes this Future Pacing feel real.
A buyer raises an objection and says, ‘It’s too expensive.’
You then lead them through the consequences of having that belief. You get them to see, hear, and feel, what will happen if they buy a cheaper model. Guide them through the future consequences of trying to save a few pennies now.
Then you show them the positive future that will happen when they change that belief and buy from you. You use benefits and make them feel how much they will gain. Lead their imagination and show them a future where they have made a positive choice and bought your high value product. Sell them a picture of the future, not just the features of your product.
I hope you now think, your time was well spent, if you do invest some more and you’ll see just how easy it is to click these new viewpoints on objection handling into place at Overcoming sales objections...
I'm Stephen Craine from the website Sales-Training-Sales-Tips.com
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