sales dilemma

by Abolaji
(Ikeja ,Lagos , Nigeria)

As a sales rep for a services company, I believed so much in upholding the integrity of my company.

Every time I help clients recover money or process claims in exchange for patronage; ,they refuse to buy afterwards....not once... not twice........

If selling entails customer satisfaction.....then where did I go wrong???

Thanks

Abolaji




Reply from Stephen Craine...

Hi Abolaji, and thank you for submitting the question.

I agree with you about upholding integrity, it is the best way to gain repeat business.Unfortunately not all customers respond in the way we would expect.

I would recommend that you find a way to gain some agreement to future sales before you take the actions of recovering money for them.

It's very similar to using a conditional sales closing technique. Take a look at this page Conditional Closing Techniques and see if you can adapt the techniques to close more sales from your customers.


Click here to post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Learn Sales Skills.



Return to top of page

Search this site

Custom Search

Get the Sales Buzz Free E-Zine

The Sales Buzz gives you tips, techniques, ideas and updates from the Proven Sales Training website.

To get your copy, and 2 free sales training books, enter your address below...

Not sure yet? See the back issues at Sales Buzz Back Issues...